I have always said that one of the reasons I wanted to be an MP was to be able to help people who were so desperate that they didn't know who else to turn to. The amount of casework since I arrived has been more than I expected and although I have not been able to solve all the problems I have had a number of successes. This week alone I have had three letters of genuine thanks which has been great but today I got a thank you that brought a little lump to my throat!
It happened during my visit at the first ever Luton Summer Camp (organised by some excellent volunteers and supported by Christ Church and Councillor Bhutia) and having watched some dances by the children I stayed talking to some parents and carers. A lady carrying a young lad came over and after I asked him if he had fun, his mum said "what did you want to say to Tracey". He said "thank you" and I, thinking he meant thank you for coming, said "your welcome". But his mum asked him what for and he said "thank you for helping me get my wheelchair". Immediately I knew who he was for I have been helping his mum for the last 6 weeks or so fight to speed up what had thus far been a prolonged process for him to get a wheelchair. Although for some ridiculous reason it can't be picked up for another 3 weeks, the fact is that it is now at the Medway Maritime with his name tag on it.
It annoys me that for something so simple the process was so difficult and that it therefore required the young boy's mother to come to me in absolute despair and frustration. It might not sound like a big deal. Indeed readers might not think that given the macro issues the area/nation/world faces sorting out a wheelchair is a huge victory. But when I think that my letter helped speed up a process that will in some small way change a mother/son's life, then I can keep on smiling safe in the knowledge that today I experienced the best thing about being an MP.