Yesterday I made house calls to people who have been in touch regarding problems that they need help with. This is by far one of the most rewarding parts of the job and was reiterated to me by one long serving MP recently who said in 21 years he still enjoys doing casework and the minute that stops then he'll call it a day. But as rewarding as it might be it is also still quite upsetting and one visit I made yesterday highlighted how desperate people are by the time they get to ask for help.
A problem I dealt with yesterday regarded disability living allowance which essentially involves a gentleman losing his allowance despite having never received written communication that this was going to happen - the first he knew about it was when the charity which provides him with a car called to tell him they were coming to collect it. Ironically his claim was originally reviewed because he started doing some light part time work - something the Government actively encourages. It is quite clear from the fact that he can barely walk that he has a case but all he wanted from me was to help him write a letter because he was worried he wouldn't do it properly. It took me no time at all to help him but if his appeal is successful then it will bring him a huge amount of mobility support that will enable him to continue to work and play an active role in his family. Fingers crossed.